It is possible for goods-delivery-firms to charge more for less work, and hence achieve and maintain a competitive edge for their business in the market.
And it is legal, increases the efficiency of the work force, and gives a boost to overall productivity.
The solution lies in a sound combination of right management techniques and proper use of technology. To better grasp the possibility of charging more for working less it is necessary that we revisit a normal day at work for your organization’s field workers, managers, and other departments.
A Normal Day in Delivering Goods
Just the routes, taken each day by your field workers – to safely deliver your client’s goods to their desired destinations.
Remind yourself of the pending deliveries, client deadlines, speed limitations, paralysing rush hours, a mobile workforce, and managing regular updates from field workers. Then you have to keep up with strategic planning, company goals, and the ever rising market competition.
Three factors play an integral role in determining the work required per delivery and hence the price of your services. These are the delivery routes, the worker motivation levels, and the time consumed per delivery of goods.
Managing Delivery Routes to Work Less and Charge More
You can significantly decrease costs per successful delivery by assigning the right routes that have the maximum number of jobs attached to them.
This means scheduling deliverables and assigning the routes in such a way that your fieldworkers spend more time delivering goods along the assigned route instead of spending the same time simply travelling the length of the route.
This demands categorization and mapping of deliveries according to their routes and their deadlines. As a result, managers will be able to create productive routes that will not only reduce the cost per delivery but keep field workers active and hence productive throughout the route.
Manage Time to Work Less and Charge More
Time-theft and improper time allocation are two of the biggest issues associated with delivery of goods. They eat up the scarcest resource in the business world and as a result incur greater costs per delivery.
These can be remedied through the use of passive tracking systems which not only avoid overloading managers and office network drives with continuous influx of data, but are also non-taxing on company budget.
A passive GPS tracking system (like ManageMy GPS) is one of such system. Its TrackShare software allows field workers to remotely upload tracks from their own computer, hence completely eliminating the need to travel to and from the base. Additionally it provides customers with a login to check their job maps, so they can see the job is being done thoroughly and to specifications.
Manage Worker Motivation Levels to Work Less and Charge More
Higher motivation levels in field workers means increased participation, greater commitment to company goals and hence great productivity.
Unless managers acknowledge the fact that field work is a lonely job, chances of keeping their workforce motivated are slim. Managers can easily increase motivation levels by praising performances, rewarding exceptional performances and behaviour, and empowering workers by engaging them in regular group meetings.
Only when managers in delivery firms are able to harmonize time management and worker motivation levels, and map them on the right delivery routes is it possible to reduce cost per delivery and hence charge more for their services.